This certificate is designed to prepare students for entry-level careers supporting computer users as a Computer Help Desk Technician. A Computer Help Desk Technician performs a wide range of support tasks for the computer user, including computer configuration, image deployment, troubleshooting, and training. Students will complete NSS 120 and NSS 125 (Desktop Support 1 and 2) in a hybrid learning environment. Lectures, reading, exercises, and video demonstrations are all completed online. Students will typically spend three or more hours outside the classroom doing online learning for every hour spent in the classroom. They should budget at least 10 hours per week for homework. Students will meet in the classroom one day per week performing the hands-on skills they learned through the online exercises. The courses learning objectives support the Microsoft Certified Solution Associate exam standards for the current desktop operating system, though this is not a certification preparation program. Courses in this certificate transfer towards the Computer Networking & Information Systems Security (CNISS) AAT or AAS-T degree program.