The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training (START) for Front Desk Representative. The program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: Identifying equipment and systems used by front desk staff. Understanding the importance of key control. Identifying the steps and tasks involved in pre-arrival, check-in and departure. Demonstrating effective sales and upselling techniques used by the front desk. The online program includes: Successful candidates who complete the START program and pass the 30 multiple-choice question exam with a score of 70 percent or higher will achieve certification.