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Home Learn National Restaurant Association
ART Certified Front Desk Representative (CFDR) Course and Exam
National Restaurant Association

ART Certified Front Desk Representative (CFDR) Course and Exam

National Restaurant Association
The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training (START) for Front Desk Representative. The program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: Identifying equipment and systems used by front desk staff. Understanding the importance of key control. Identifying the steps and tasks involved in pre-arrival, check-in and departure. Demonstrating effective sales and upselling techniques used by the front desk. The online program includes: Successful candidates who complete the START program and pass the 30 multiple-choice question exam with a score of 70 percent or higher will achieve certification.
Visit the program website David R Faro Senior Manager of Workforce Development (360) 890-9258 ext. dfaro@restaurant.org

Financial information

Total tuition

$0.00

Total required fees

$0.00

Books and supplies

$60.00

Locations

Olympia , Online

Instructional methods

Online, E-learning, or Distance Learning

Is this program offered on evenings and weekends?

Yes

Program details

3 Days

Length of training

Certificate

Award type

N/A

Credits

20

Clock Hours (Total)

Additional details

Award name

Certified Front Desk Representative (CFDR)

Education Prerequisites

No Selection

Prerequisite courses and other requirements

Is this program approved to train veterans?

No

Program languages

English

Certification/license obtained as part of training program

The Certified Front Desk Representative (CFDR)

Certification/license test preparation provided

Employment performance results

Data is unavailable for one of several reasons: In some cases, the institution has not provided the Workforce Board with data to independently evaluate program performance. We encourage all schools to provide this data on an annual basis. In other cases, the program joined Career Bridge recently and student data has not been reported yet. In other cases, the program is too small or too new to provide reliable results.

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Top industries for graduates

Data is unavailable for one of several reasons: In some cases, the institution has not provided the Workforce Board with data to independently evaluate program performance. We encourage all schools to provide this data on an annual basis. In other cases, the program joined Career Bridge recently and student data has not been reported yet. In other cases, the program is too small or too new to provide reliable results.

Student characteristics

Data is unavailable for one of several reasons: In some cases, the institution has not provided the Workforce Board with data to independently evaluate program performance. We encourage all schools to provide this data on an annual basis. In other cases, the program joined Career Bridge recently and student data has not been reported yet. In other cases, the program is too small or too new to provide reliable results.