Permit technicians are the first point of contact for the public at jurisdictions that distribute permits. They examine plans, blueprints, and other documents to verify accuracy according to the building code and completeness; explain requirements and provide information to permit applicants; and process permit applications. Permit technicians also assist building inspectors in their day-to-day duties and perform basic data entry tasks. This career requires excellent written and verbal communication skills and data entry proficiency. This course is designed to examine skills for success. These "soft skills" are important for those employed in public service such as Permit Technicians, Building Inspectors, and Plans Examiners. Understanding customer experience, coping methods, effective listening skills, verbal and written communication, and professional image will be addressed.