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The Desktop Support Technician Certificate prepares students by developing the extensive technical knowledge and troubleshooting skills needed to provide Information Technology (IT) services to companies through help desk support. This certificate focuses on skills required by IT professionals who support end users and troubleshoot desktop environments. Key topics include computer maintenance and troubleshooting skills with an emphasis on desktop support for clients in a Microsoft Windows and Linux operating systems in client/server network environments.
In-person Primary Location, Online, E-learning, or Distance Learning
Is this program offered on evenings and weekends?
No
Program details
9 Months
Length of training
Certificate
Award type
20
Credits
N/A
Clock Hours
Additional details
Award name
Certificate
Education Prerequisites
None
Prerequisite courses and other requirements
N/A
Is this program approved to train veterans?
Yes
Program languages
English
Certification/license obtained as part of training program
N/A
Certification/license test preparation provided
N/A
Employment performance results
Program type
Computer Systems Networking and Telecommunications
Completion rate
53%
Employment rate
70%
Typical (median) hourly earnings
$22
Typical (median) annual earnings
$53,200
Top industries for graduates
Program type
Computer Systems Networking and Telecommunications
Other Industries
48%
Retail Trade
26%
Information
26%
Careers for graduates
Data is unavailable for one of several reasons: In some cases, the institution has not provided the Workforce Board with data to independently evaluate program performance. We encourage all schools to provide this data on an annual basis. In other cases, the program joined Career Bridge recently and student data has not been reported yet. In other cases, the program is too small or too new to provide reliable results.
Statewide earnings and employment trends for related jobs
Average number of students who completed each year
10
Gender
Male
81%
Female
19%
Race
American Indian or Alaska Native
0%
Asian
10%
Black or African American
6%
Hispanic
15%
Native Hawaiian or Other Pacific Islander
0%
White
62%
Multi-racial
8%
Other
0%
Age
Under 20
4%
20 to 29
40%
30 to 39
25%
40 to 49
14%
50 and over
18%
Prior education
No high school diploma/GED
6%
High school diploma/GED, but no college experience
48%
Some college experience, but no degree
28%
Certificate or AA
0%
BA or higher
18%
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