Hospitality & Tourism Customer Service

Highline College ETPL
Student Outcomes: Utilize the fundamental vocabulary and operating principles of the hospitality/tourism industry. Conduct themselves in accordance to professional ethics and values of the hospitality/tourism industry. Explain and employ principles of professionalism and best practices relevant to hospitality/tourism industry. Communicate effectively through listening, speaking and writing to diverse audiences in the hospitality/tourism industry. Identify suitable employment opportunities by matching personal and professional interests and abilities with positions within the hospitality/tourism profession. Explain the importance of professionals in the hospitality/tourism industry keeping current with news and emerging trends through conference/tradeshows, professional literature, electronic sources, etc.

Financial information

Total tuition

$1,403.49

Total required fees

$200.00

Books and supplies

$200.00

Locations

Des Moines, Online

Instructional methods

Online, E-learning, or Distance Learning

Is this program offered on evenings and weekends?

Yes

Program details

3 Months

Length of training

Certificate

Award type

11

Credits

110

Clock Hours (Total)

Additional details

Award name

Certificate

Education Prerequisites

No Selection

Prerequisite courses and other requirements

Talk with Program Manager

Is this program approved to train veterans?

Yes

Program languages

English

Certification/license obtained as part of training program

N/A

Certification/license test preparation provided

N/A

Employment performance results

Program type

Customer Service Management

Completion rate

0%

Employment rate

0%

Typical (median) hourly earnings

$0.00

Typical (median) annual earnings

$0.00

Top industries for graduates

Program type

Customer Service Management

Student characteristics

Enrollment
Number of students completing the program
0
Completion rate
0%
Average number of students who completed each year
0
Gender
Male
0%
Female
0%
Race
American Indian or Alaska Native
0%
Asian
0%
Black or African American
0%
Hispanic
0%
Native Hawaiian or Other Pacific Islander
0%
White
0%
Multi-racial
0%
Other
0%
Age
Under 20
0%
20 to 29
0%
30 to 39
0%
40 to 49
0%
50 and over
0%
Prior education
No high school diploma/GED
0%
High school diploma/GED, but no college experience
0%
Some college experience, but no degree
0%
Certificate or AA
0%
BA or higher
0%