Desktop Support Specialist

Big Bend Community College ETPL
The Computer Support Specialist option prepares students for entry level employment in the Information Technology (IT) industry. Computer Support Specialists provide help and support to people and organizations using computer software or equipment. some, called Help Desk Technicians, provide technical help to non-IT computer users. Students are trained in technical support of PC operating systems and hardware and networking fundamentals. Students are prepared to take industry certification, CopmTIA A+ and Microsoft Technology Associate (MTA), exams validating their skills. If desired, students can continue training and apply all earned credits to the Systems Administration Certificate of Achievement and associate in Applied Science degree.

Financial information

Total tuition

$3,827.70

Total required fees

$109.00

Books and supplies

$403.00

Locations

Moses Lake, Online

Instructional methods

Online, E-learning, or Distance Learning

Program details

6 Months

Length of training

Certificate

Award type

30

Credits

N/A

Clock Hours

Additional details

Award name

Certificate of Accomplishment

Prerequisites

No Selection

Prerequisite courses

No

Other prerequisites

N/A

Program languages

English

Certification/license obtained as part of training program

N/A

Certification/license test preparation provided

Prepares for CompTIA A+, MTA

Employment performance results

Program type

Computer Systems Networking and Telecommunications

Completion rate

56%

Employment rate

81%

Typical (median) hourly earnings

$22.36

Typical (median) annual earnings

$43,312.00

Top industries for graduates

Program type

Computer Systems Networking and Telecommunications

Other Industries

29%

Administrative Support

27%

Information

22%

Professional, Scientific, Technical Services

15%

Retail Trade

7%

Student characteristics

Enrollment
Number of students completing the program
52
Completion rate
56%
Average number of students who completed each year
17
Gender
Male
84%
Female
16%
Race
American Indian or Alaska Native
0%
Asian
0%
Black or African American
1%
Hispanic
46%
Native Hawaiian or Other Pacific Islander
0%
White
49%
Multi-racial
3%
Other
0%
Age
Under 20
6%
20 to 29
53%
30 to 39
29%
40 to 49
9%
50 and over
3%
Prior education
No high school diploma/GED
8%
High school diploma/GED, but no college experience
69%
Some college experience, but no degree
14%
Certificate or AA
8%
BA or higher
1%