Customer Service

Tacoma Community College ETPL

Prepares students to deliver consistently superior customer service, both internally and externally.

Visit the program website Pathway Specialist Pathway Specialist (253) 460-3931 BusPrograms@tacomacc.edu

Financial information

Total tuition

$1,495.76

Total required fees

$0.00

Books and supplies

$0.00

Locations

Tacoma, Online

Instructional methods

Online, E-learning, or Distance Learning

Is this program offered on evenings and weekends?

Program details

3 Months

Length of training

Certificate

Award type

12

Credits

N/A

Clock Hours

Additional details

Award name

Certificate

Education Prerequisites

No Selection

Prerequisite courses and other requirements

Application and admittance to TCC, assessment above or completion of ENGL 95, READ 95, MATH 75, and knowledge of CU 100 and HD 101.

Is this program approved to train veterans?

Yes

Program languages

English

Certification/license obtained as part of training program

Certification/license test preparation provided

Employment performance results

Program type

Retailing and Retail Operations

Completion rate

97%

Employment rate

68%

Typical (median) hourly earnings

$23.65

Typical (median) annual earnings

$38,070.00

Top industries for graduates

Program type

Retailing and Retail Operations

Accommodation and Food Services

20%

Other Industries

16%

Healthcare and Social Services

14%

Administrative Support

12%

Education

10%

Career Title	Average annual earnings	Employment outlook (openings/year)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel	$79,360	3,321
Sales and Related Workers, All Other	$62,880	469
First-Line Supervisors of Retail Sales Workers	$54,720	4,725
Demonstrators and Product Promoters	$37,430	846

Student characteristics

Enrollment
Number of students completing the program 77
Completion rate 97%
Average number of students who completed each year 26
Gender
Male 26%
Female 74%
Race
American Indian or Alaska Native 0%
Asian 7%
Black or African American 23%
Hispanic 8%
Native Hawaiian or Other Pacific Islander 0%
White 51%
Multi-racial 12%
Other 0%
Age
Under 20 3%
20 to 29 30%
30 to 39 29%
40 to 49 22%
50 and over 16%
Prior education
No high school diploma/GED 4%
High school diploma/GED, but no college experience 61%
Some college experience, but no degree 33%
Certificate or AA 2%
BA or higher 0%

Customer Service

Financial information

Total tuition

Total required fees

Books and supplies

Locations

Instructional methods

Is this program offered on evenings and weekends?

Program details

3 Months

Certificate

12

N/A

Additional details

Award name

Education Prerequisites

Prerequisite courses and other requirements

Is this program approved to train veterans?

Program languages

Certification/license obtained as part of training program

Certification/license test preparation provided

Employment performance results

Program type

Completion rate

Employment rate

Typical (median) hourly earnings

Typical (median) annual earnings

Top industries for graduates

Program type

Accommodation and Food Services

Other Industries

Healthcare and Social Services

Administrative Support

Education

Student characteristics

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